Creating innovative experiences and driving lasting value for both customers and businesses
As the pace of innovation accelerates and customer expectations evolve, companies are under increasing pressure to adapt swiftly and intelligently. In this shifting landscape, design has taken on a multidimensional role.
A user-centric design approach, grounded in behavioral science, has become essential to understand and anticipate the changing needs of end-users. But beyond its contribution to product and service creation, design has emerged as a strategic asset — a powerful lever that drives business value. By placing people at the center, design not only enhances the customer journey but also streamlines internal processes, fosters collaboration, and fuels innovation. It empowers organizations to become more resilient and agile in the face of disruption.
An integrated approach that blends design expertise with business acumen to craft meaningful experiences
We help businesses stand out through innovative value propositions, and guide them through the transformation of their customer experience. Our systemic approach blends a unique set of methodologies—Design Thinking, Design Fiction, and Agile frameworks—to shape strategies tailored to your specific challenges.
By drawing on cognitive sciences and ethnography, we go beyond surface-level needs to explore the behaviors, motivations, and expectations of end users. From early discovery to full adoption of new solutions, we keep humans at the core of every journey, designing for the use cases of tomorrow.
A multidisciplinary team powering your transformation
Our team brings together designers, developers, data and AI experts, as well as strategic consultants to cover the entire customer experience value chain. We combine in-depth market understanding with strategic business insights to align vision with real-world execution.
We also support large-scale transformation programs by embedding organizational design and change management into our process. Leveraging diagnostic methods to identify resistance points and unlock latent value, we help you implement the right structures, tools, and processes to achieve lasting impact—for your business, and for your customers.
Our capabilities
Defining and implementing tailored solutions to address your experience-related challenges, crafting a clear, user-focused strategy that aligns with your business objectives.
Steering your organization through its transformation journey—from strategic planning to execution— ensuring organizational alignment at every stage to drive sustainable change.
Enhancing existing services and envision/tailor new ones to better resonate with user and customer needs.
Helping you better understand user expectations and behaviors by conducting both qualitative and quantitative research (interviews, field studies, A/B testing, statistical modeling, etc.) to drive informed, data-backed decisions.
Improving the experience of your customers and employees by designing seamless and engaging user journeys that align with their needs and expectations.
Crafting strong, cohesive visual identities that authentically communicate your brand’s values, including strategic branding, interactive design, and graphic facilitation.
Optimizing the coherence and efficiency of design practices within your organization by developing Design Systems, establishing governance, defining processes, and clarifying roles and responsibilities to foster a streamlined design workflow.
Defining and implementing tailored solutions to address your experience-related challenges, crafting a clear, user-focused strategy that aligns with your business objectives.
Steering your organization through its transformation journey—from strategic planning to execution— ensuring organizational alignment at every stage to drive sustainable change.
Enhancing existing services and envision/tailor new ones to better resonate with user and customer needs.
Helping you better understand user expectations and behaviors by conducting both qualitative and quantitative research (interviews, field studies, A/B testing, statistical modeling, etc.) to drive informed, data-backed decisions.
Improving the experience of your customers and employees by designing seamless and engaging user journeys that align with their needs and expectations.
Crafting strong, cohesive visual identities that authentically communicate your brand’s values, including strategic branding, interactive design, and graphic facilitation.
Optimizing the coherence and efficiency of design practices within your organization by developing Design Systems, establishing governance, defining processes, and clarifying roles and responsibilities to foster a streamlined design workflow.
Our work
Each project is designed to create meaningful experiences for all, while generating real impact on our clients’ performance. We turn bold ideas into action to deliver tangible, engaging results. Explore our use cases.
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“Many thanks again to all the ekino teams for their professionalism and energy, which challenged us and enabled us to work effectively on designing a distinctive customer experience. Their deep expertise in service design was a key asset throughout the process.”
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Let's build together!
Tell us about yourself, your projects, your ambitions, your challenges, your customers and let’s co-create concrete solutions that will contribute to your transformation. We will contact you shortly to learn more.
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