IT Helpdesk (Junior to 1-year Experience)

Quận 11, Vietnam

Job description

  • Directly handle and resolve support requests from internal users.
  • Setup, install, configure, troubleshooting, and ongoing usability of user computers.
  • Analyze the issues, propose solutions, and implement them. Main areas of support include servers, PCs, LAN, WAN, Wireless, printers, scanners, projectors, fixed telephones, VOIP, and other IT devices.
  • Maintain, backup, and upgrade IT infrastructure and user stations as per requests from the Regional IT team.
  • Undertake additional technical tasks assigned by the Management.
  • Ensure compliance with Global and Regional IT guidelines, including monitoring and guiding staff in adherence to Regional IT Policy and Data Policy.
  • Manage IT company assets.
  • Coordinate device procurement processes, including vendor liaison, proposal preparation, manager approvals, order placement, quality assurance, and documentation.
  • Collaborate with ISPs to monitor network performance, ensuring company systems’ smooth and stable operation.
  • Provide guidance to staff on utilizing computers and software in the workplace.
  • Report to Local CEO, IT Director APAC, and CIO APAC.

    Desired Skills and Experience

    • Bachelor’s degree with a major in Networking and IT Systems
    • Proven experience working with networks and IT helpdesk
      • Linux system
      • Mac OS system
      • Windows system
    • Good English in writing and speaking
    • Good problem-solving and customer-oriented mindset
    • Knowledge of LAN topologies and architectures

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    Thank you for your time and enthusiasm in our career opportunities.
    Please kindly note that shortlisted candidates will be contacted within 3 weeks of application. Alternatively, we will reach out to you when another suitable chance arises in the future.