Digital technology Archives - Ekino global

The objective – Ensuring consistency of the regional banks’ speeches

Crédit Agricole Assurances Solutions (CAAS) reached out to ekino for its Sales Support and Decision Support tools. CAAS is a subsidiary of the Crédit Agricole Group that offers insurance to individuals and companies as part of loans (and in particular real estate loans) to protect the lending institution and the subscriber in the face of life’s hazards. The main purpose of the Sales Support tool is to enable standardisation of regional banks’ discourse (while leaving them room for customisation) and have a base of contracts that can be reused for comparisons or other tools. Ekino was chosen for its expertise in JAVA, in Design, alongside its expertise in Agile methodology.

  • 9

    Months of development

  • 22

    Regional Banks use the tool

  • 4000

    Connections per month

Challenges – How to support CAAS in a complex technical context?

We asked our experts to initiate the transition and accompany CAAS throughout the project (especially on the V-model shift to the Agile approach). One of our biggest challenges was integrating an external tool for contract comparison and the validation of banking requirements into the client’s complex technical ecosystem.

Our solution – By putting an Agile approach in place

We proposed a standalone technical solution that could process the client’s data and provide an adapted result to their tools. CAAS was working exclusively in V models on its projects, ekino proposed a new approach using Scrum (Agile) to allow them to experiment. After a conclusive test phase, CAAS decided to extend it onto other projects and then move towards a SAFe methodology; this experimentation permitted them to change the way they organize their projects. Moreover, thanks to ekino, CAAS realized that its development processes were not industrialized. Therefore, we provided them with our expertise to modernize and propose new solutions that CAAS had not yet tested at the time, including Git, JIRA, Confluence, and Sonar.

  • « ekino was able to understand and translate legal and commercial banking issues into an intuitive commercial tool to be used daily. »

    Fabien Gonod, Senior Technical Consultant

The results – A unique and intuitive support to build customer loyalty

The Sales Support tool has allowed CAAS to provide a unique support to explain to end customers how real estate insurance works and its advantages; it essentially prevents differences in discourses among the various insurance companies. The Decision Support Tool, which is part of an insurance cancellation life cycle, has allowed CAAS (and therefore the regional funds) to have a tool that allows them to verify that the end customer has the right to cancel their insurance.

Indeed, it is statutory to do this verification, and the customer’s new loan insurance must comply with the bank’s minimum requirements where the credit is located. Still, the idea is also to retain him at Crédit Agricole by making a counter-proposal.


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The objective – Implementing an administrative tool for training Created in 1994, IPERIA is mandated by the professional branches of employees and childcare assistants of private employers to design and deploy the professionalisation offer aimed towards childcare assistants, nannies, family employees, and life assistants. Ekino assisted IPERIA in the implementation of a tool allowing the […]

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Objectives – Rethinking supply supervision

Bolloré Energy distributes heating oil, diesel, and gas oil to 600,000 private and professional customers worldwide. On the occasion of the technical overhaul of the main application used by its petroleum product supply service, Bolloré Energy asked ekino and MFG Labs to assist in this tool’s functional and visual design. The objective for this new application was to better support the department’s employees in their daily missions:

  • The daily setting of basic sales prices used by the sales agencies.
  • Management of stocks and product orders.
  • Monitoring the coverage of sales and purchases of products on the stock markets.
  • 3

    Months of mission

  • 9

    Co-design workshops

  • 120

    Screen wireframes and variations produced

  • 44

    Graphic mock-ups, a style guide, and a design guide delivered

Challenges – How to design a tool adapted to different uses in a complex business context?

The oil market being highly fluctuating, the employees of the supply department needed personalised tools. This application had to be efficient and flexible to quickly react to unforeseen events such as a drop in oil prices or strikes at a storage site.

We faced three main challenges:

  • Understanding a complex business context between logistics and financial trading.
  • Rationalising the ecosystem of tools, transforming new uses, historically very spreadsheet-oriented, into ergonomic interfaces that allow the best possible visualisation of data.
  • Engage business teams by quickly presenting them with operational and directly implementable solutions.

Our solution – Integrate the business teams into the design process

To better understand the reality of the different business uses, and to challenge the specifications initially provided, we proposed the project teams an initial phase of observation and interviews with all the department’s employees.

Subsequently, they were fully integrated into the tool’s co-design workshops, either by participating in creating the journeys or by validating the possible solutions. The involvement of all future users in the design of the application facilitated its subsequent adoption.

  • « The intervention of the ekino teams allowed us to ask ourselves the right questions, to challenge ourselves, and to rally towards our common goal. »

    Thierry DURIEZ, Technical Lead / Development Engineer

The results – Improved business performance and experience

Co-creation allowed Bolloré Energy’s business teams to truly identify their functional needs. The business teams were entirely on board and convinced by the approach, thereby ensuring this new tool’s adoption once in production. We are proud to have contributed to

  • The design of complex business tools for the energy sector
  • A user-centric methodology that takes into account the needs, uses, and cognitive reality of users
  • Immersion in the business, analysis of uses and needs in the field
  • The creation of business interfaces with high stakes in the visualisation of a large quantity of data.


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The objective – A new dematerialized approach to order taking IDEMIA is a French digital security company specialised in biometrics, identification and authentication, digital security, data, and video analysis. In 2019, the company had nearly 15,000 employees worldwide. With the launch of Starcove, IDEMIA now enables its customers to personalise, order, and monitor the production […]

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The Objective – Providing a turnkey solution for TV providers through the Cloud

The rise of VOD platforms has forever changed the way we consume TV and video content. From pure players to TV channels, all actors offer VOD or replay services in today’s competitive landscape. These changes are now extending to developing countries and represent a growth driver for Eutelsat, which launched CIRRUS in September 2018, a hybrid satellite-OTT* solution that enables satellite TV channels and operators to offer a flexible and seamless multi-screen consumption experience.

In January 2019, Eutelsat mandated ekino to develop a new module to upload and encode video content to the Cloud and publish it in VOD catalogs. Eutelsat can thereby leverage its existing network and activities to provide a turnkey, high value-added solution for OTT & DTH TV providers, all on a white-label basis.

  • 5

    Months for an MVP

  • 9

    Sprints of 2 weeks each

  • 11

    People involved

The challenges – How to build a new service offering from scratch?

Visionary and precursor of a new model for video content distribution, there was no feedback on experience from the market.

Starting with just a brief on user needs, the challenge involved with the design of this new service offering was considerable. It was ultimately met by co-constructing a platform with a strong technological dimension, combining Cloud technologies and integration via APIs with editor tools, in compliance with the initial brief and the envisioned value proposition. The overall solution infrastructure leverages AWS resources including Glacier, Batch, Lambda, Step functions, Fargate, Transfer, Cognito, SQS, SES, SNS, RDS, and CloudFront. 

Our solution – A scalable Cloud architecture to optimise the TCO

Multiple interviews and a design sprint were carried out to specify the business model, the strategy, the functionalities, the UX/UI, the product roadmap, as well as an agile production of the platform. We created a process orchestrator allowing the ingestion, control, encoding, packaging, and broadcasting of videos, alongside the back-office administrator. We created a scalable Cloud architecture, based on AWS Lambda, intending to optimise the TCO (Total Cost of Ownership).

The results – Eutelsat successfully positioned itself in a new market

An MVP delivered in 5 months allowing Eutelsat to successfully position itself on this new market. A high-performance, scalable, accessible, and deployable platform worldwide, which was unveiled at the IBC (International Broadcasting Convention) in Amsterdam in 2019, the world’s most influential media, entertainment, and technology show.

  1. * OTT : Over-The-Top service is a service for delivering media over the Internet without a traditional operator (such as a telecom operator) in the control or distribution of content. The ISP may be aware of the content of the IP packets flowing over its network but cannot control the display or redistribution of the content passing over its network.


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Euler Hermes

The objective – To improve the customer experience of Euler Hermes via the redesign of their corporate website Acquired by Allianz in May 2018, EH wanted to overhaul its corporate website with a thorough understanding of end-users ‘ expectations and needs. While renewing their ecosystem and digital platforms, it was also essential to consider the […]

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The objective – Deploy new services to stand the competition

The CANAL+ group mandated us to build its new API platform, thus centralising the business logic of its digital ecosystem. In an ultra-competitive market, being able to quickly deploy new services to deal with competition and constantly remain in phase with the market standards is key. This is why the CANAL+ group wanted to acquire the technological means to be able to accelerate the deployment of functionalities, and more broadly of new applications on the market.

  • N°1

    TV platform in France

  • 2

    years of R&D on the player

  • 38

    people for 3 years for 3 platforms

  • 50

    million requests during game nights

The challenges – How to centralise all the programs of the CANAL+ group?

The stakes were high: to allow all subscribers to have an entry point that centralises all the programs of the 30 CANAL+ group channels, live and on demand, as well as the 150 partner channels of CANAL+ offers.

Our solution – An automated digital platform

The entire development environment has been industrialised, documented and developed via open-source solutions. The deployment of the platform is entirely automated and performed with a simple click. A battery of tests was put in place to guarantee the proper functioning of the service, its performance and security. The development and maintenance of the platform are carried out in agile mode (Scrum + Kanban).

  • “Excellence, know-how, innovative spirit… For more than 6 years we have been working in collaboration with ekino’s teams to provide the best customer experience throughout the myCANAL application”

    Mikaël Guern, Head of the Front Factory, CANAL+ Group

The results – New functionalities on several broadcasting channels

CANAL+ is now able to deliver new functionalities and applications on various broadcasting channels, web, mobile applications, SmartTV, boxes etc., in a nearly simultaneous way. The number of daily unique visitors on the myCANAL application is 2.3 million (source: vivendi).


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